Hi, it’s matt here. I likely came out to see you when you requested we visit you to provide a quotation for tomorrows move.
The reason this page exists is that, yes, @10,000 families per month don’t get the keys to their new home until horrendously late in the day, and another 20,000 – 30,000 do not get their keys until well after the stated time in the contract.
If you sit back, and blindly believe the ‘professionals’ are working diligently to ensure you have your keys to the new home by @1pm, then you will be the customer who has horrendously late key release. This page is here to help you, and us. We both want to make sure we have a great move, so please, read on.
What could be a straight forward smooth day resulting in a non knackered you being moved in well before 5pm, frequently becomes a stressed, tired family not being moved in until well past 7pm, and still with it all to do in terms of getting straight, getting beds made up…….oh, and maybe you’ll find the time to eat, maybe not.
Not what any of us want.
From @11:30 start ringing your solicitor every 20-30 minutes without fail. The question you need to ask first :
‘Has my money for my home landed in your client account yet?‘ It’s the only way of making them check. Some solicitors just don’t even bother checking until the afternoon. You must make them check. It is a HUMAN process, not an automated one. It requires human input.
Next question from you, to your solicitor :
‘Will you, and how will you, chase the funds on to ensure there is no delay in the receiving solicitor ensuring I am authorised to have keys?‘
You must chase, at least once every 30 minutes. Do not let time pass by in their office, because it will – quickly! CHAPS transfers take @4minutes, NOT hours. It is rarely ever ‘the banks fault’.
Estate agents are reactionary to the solicitors waiting for info, Legal Privilege prevents solicitors sharing information with estate agents, no matter what they say! If the solicitors office are slow, it’ll be even slower through the agents. Once you know funds are moving you need to chase, every 20 minutes if not every 15, and chase the agent acting for the home you’re buying : ‘Have you heard yet?‘ and ‘Have you chased yet?‘
‘The time in my contract is 1pm*, where are my keys?, Why haven’t you been authorised to hand them to me yet?‘
*most of the time, the time in the contract for sale / purchase is 1pm.
We wish it were the case that everybody we know you are paying a combined total of thousands of pounds to, was working as fast as they can to make your day go great; however, they’re not. Sorry.
I’m writing this only a few days after a situation where a local solicitor we know well sent her clients funds at 12:30, it was another FOUR HOURS before the combination of receiving solicitor and estate agent acting for their purchase, handed over keys. The customers were beyond stressed and annoyed.
We do not want this to happen to you – we really don’t.
For further info on the process happening behind the scenes, start here :
Good Luck and remember, we’re on the same side, trying to achieve the same thing.
Now, for a guide for where you should be, and when click here